SMUGGLERS WAY HWRC – FAQ’S 

You will find more information about the measures introduced to keep residents and staff safe on this page.  If you cannot find the information you need, please contact us by phone or email.

You will find that:

  • Track and Trace QR codes will be made available at the HWRC for users of the NHS COVID-19 contact tracing app.
  • You will be asked to reverse your car into a parking space.
  • Only the driver will be permitted to leave the car.  If it is necessary for a passenger to assist you in carrying a heavy item, please inform a Recycling Advisor before they leave your car.
  • If you are arriving on foot or by bike there will be a pedestrian one-way system in operation.

Cory staff will be cleaning metal surfaces regularly throughout the day, but this will not be following every visit.

So you also have your part to play to ensure your safety and the safety of others.

There has always been a requirement for residents dropping off waste in a van to wear sturdy shoes and a Hi Vis vest.

The practice has been for our contractor, Cory Riverside Energy, to loan residents a Hi Vis vest to wear for the duration of their visit.  This practice has now stopped to reduce the transmission of Coronavirus.  It is essential that you (and anyone accompanying you who will be leaving the van to physically assist you) wear a Hi Vis.  If you do not have one to bring along, you will be able to purchase one for £9.00, while stocks last.

Failure to wear sturdy shoes and Hi Vis clothing will result in you being denied access to the site.