SMUGGLERS WAY HWRC – FAQ’S 

You will find more information about the newly introduced measures to keep residents and staff safe and to reduce queues on this page.  If you cannot find the information you need, please contact us by phone or email.

From Monday, 25th May 2020 our weekday opening hours will return to normal – 9am to 4pm.

 

The Centre is always busy.  Across the week a car will arrive at the Centre on average every 25 seconds.   At weekends, particularly from 11am onwards, the rate of arrival is much higher.

You may wish to check how busy the Centre is before you leave home – https://www.wrwa.co.uk/.  If the cars are not moving, please come another day.

From Monday, 25th May 2020 residents will be able to drop off our full  range of recycling options, although items cannot be left for Reuse until further notice.

If you have items for reuse, and you can store them at home for a little while longer, please delay your visit until our usual range of reuse and recycling opportunities resume.

 

You will find that:

  • Parking spaces will be organised to ensure a 2 metre minimum spacing between residents.
  • A maximum of two adults will be permitted to leave the car.
  • When you enter the Centre you will be greeted by a Staff Member with a sign reminding you of the Centre “Rules”.
  • Centre staff will be enforcing social distancing.
  • Signage reminding residents of the importance of social distancing will be displayed.

Cory Riverside Energy staff will be cleaning metal surfaces regularly throughout the day, but this will not be following every visit.

So you also have your part to play to ensure your safety and the safety of others. You are advised to wear gloves to protect yourself and help reduce the transmission of Coronavirus.

There has always been a requirement for residents dropping off waste to wear sturdy shoes and a Hi Vis vest.

The practice has been for our contractor, Cory Riverside Energy, to loan residents a Hi Vis vest to wear for the duration of their visit.  This practice has now stopped to reduce the transmission of Coronavirus.  It is essential that you (and anyone accompanying you that will be leaving the van to physically assist you) wear a Hi Vis.  If you do not have one to bring along, you will be able to purchase one for £9.00, while stocks last

You are advised to wear gloves to protect yourself and help reduce the transmission of Coronavirus.  These will not be provided.

Failure to wear sturdy shoes and Hi Vis clothing will result in you being denied access to the site.