Smugglers Way Household Waste and Recycling Centre, SW18

User Satisfaction Survey - Spring 2023

Q1. Over the last 12 months, how often on average have you or a member of your household used this Centre?
Q2. How easy did you find it to use the Booking system?
Q3. How satisfied were you with the queuing time / time taken to drop off your items?
Q4. How satisfied were you with the user-friendliness of the Centre (layout / access)?
Q 5. How satisfied were you with the range of materials that are accepted for recycling and reuse?
Q6. How satisfied were you with the level of cleanliness and tidiness at the Centre?
Q7. Were you satisfied with the health and safety measures in place at the Centre?
Q8. How satisfied were you with the Centre overall?
Q9. Did a member of staff help you today?
If No, please go to Q15.
Q10. Thinking about that member of staff, did they remind you to reuse or recycle items you intended to drop off in a rubbish container?
Q 11. And did you find them friendly and helpful?
Q.12 Did you find that there were enough staff to advise / assist you?
Q.13 Did you find them knowledgeable?
Q.14 Did you find their appearance acceptable? (i.e. neatly presented, wearing correct uniform, ID badge)
Q16. Did you look for information on what you could reuse of recycle at the Centre on the WRWA website before your recent visit?
If No, please go on to Q18.
Q17. How easy or difficult was it to find the information on what you could reuse and recycle?