Accessibility statement for Western Riverside Waste Authority

This website is run by Western Riverside Waste Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Video content does not current have captions
  • Some of our images do not have ‘alt text’ and therefore cannot be read by screen readers
  • Most older PDF documents aren’t fully accessible to screen reader software and has fully justified text

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in five working days.

If you can’t view the map on our ‘contact us’ page, call or email us https://wrwa.gov.uk/contact/ for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us in one of the following ways:

The person responsible for dealing with these reports is Frances Devane.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us https://wrwa.gov.uk/contact/

Technical information about this website’s accessibility

Western Riverside Waste Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Images:

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by December 2019. When we publish new content we’ll make sure our use of images meets accessibility standards.

Pre-recorded video

Some pre-recorded videos don’t have an audio captioning or description, so the information in them isn’t available to people who cannot see or the hear the video content. This doesn’t meet WCAG 2.1 success criterion 1.2.2, 1.2.3, 1.2.5. We plan to add audio captioning or descriptions for all pre-recorded videos by December 2019. When we publish new content we’ll make sure our use of pre-recorded video meets accessibility standards.

Disproportionate burden

N/A

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix [example of non-essential document]. Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 8th July 2019. Testing and required action was taken to meet WCAG AA Standard by Design By Day Ltd., the company that designed and built our website. This company is not a third party auditor and therefore a test report was not produced.

We tested:

Using the following browsers:

  • Desktop: Chrome, Safari, Firefox, Edge & Internet Explorer 11.
  • Mobile: using iOS Safari

Tasks / Areas Tested:

  • Navigation
  • Header
  • Footer
  • Homepage Content
  • Waste & Recycling Centres
  • Waste authority
  • Schools & Adult Groups
  • News & Hot Topics
  • End of the Line for Waste
  • About Us
  • Useful Resources
  • Contact

The following software was used to test the site:

This statement was prepared on 9th August 2019. It was last updated on 9th August 2019.