INTRODUCTION OF A BOOKING SYSTEM TRIAL

You will find more information about the introduction of a Booking System at the Smugglers Way Household Waste and Recycling Centre on this page.  If you cannot find the information you are looking for here, please contact us by phone or email.

You can make a booking from Monday, 15th March 2021.

You will need to provide the following information on the online booking form, or give these details to the Council officer should you need to make a booking by telephone:

  • your car registration number
  • name and address details
  • mobile telephone number and
  • email address

The telephone number to ring will be available on this webpage shortly.

Booking slots will be available a week in advance.

You will receive a reminder email the day before your visit.  The reminder will also provide you with a link to cancel the booking or reschedule if necessary.  This will reduce the amount of No-Shows and ensure that someone else can use the Booking slot.

You will need to bring ID which confirms your name and address i.e. Council Tax bill or recent utility bill.  These can be shown on your mobile phone.

If you fail to bring proof of address you will not be allowed to use the Centre and will be turned away.

Centre staff will be asking to see residents’ ID during regular spot-checks throughout the day.

We are already aware of the number of residents who visit the Centre on an hourly, daily and weekly basis.  We are not planning to reduce the numbers of visitors to the Centre in a day, but redistribute the visits and arrival times throughout the day to reduce queuing at peak times.

The number of slots will be adjusted as needed, and the trial will determine the ideal number of weekly slots for operational purposes and to meet the needs of residents.

There will be no restrictions on the number of visits, or the number of visits you can book in at one time, but it will not be possible to book back-to-back slots.

The number of bookings will be monitored to ensure there is no abuse of the system.

If you do not have a booking, you will be turned away.

We are introducing a booking system for a number of reasons.

Queuing Problems:

Queuing at Smugglers Way is still an issue at peak times, particularly at weekends and on bank holidays, and can disrupt the traffic system around the Centre and impact on neighbouring residents and local businesses.  It is not uncommon, during peak periods, to have queues waiting to enter the HWRC that tailback to the roundabout in Swandon Way.  The booking system will aid the redistribution of usage.

 

Reduce Usage by Non–WRWA residents:

In 2019, a face-to-face satisfaction survey revealed that at least 6% of Centre users do not live in one of our constituent boroughs or the City of Westminster and this figure may be higher as a further 3.2% refused to answer the question.  Controlling non-residents’ usage will reduce the number of visits and reduce the amount of waste delivered to the Centre which will save money for Council Tax payers.

It is estimated that non-resident users cost Council Tax payers over £100,000 per year.

Neighbouring  waste disposal authorities have introduced booking systems which  has likely increased the number of non-residents using the  Smugglers Way Centre, as currently there is  unrestricted access if residents of other boroughs forget to book to use their own facility or are unable to get a slot at their preferred time.

WRWA made the decision to introduce this booking system trial at its  meeting in September 2020 ( Paper No. WRWA 20-20).  The system will be reviewed at the September 2021 meeting of the Authority.

It is expected that the introduction of the booking system will:

  • Reduce the queuing at peak times.
  • Prevent non- residents from using the Centre and may reduce annual costs by over £100,000. As Western Riverside Waste Authority is a local authority and we use Council Tax payers’ money to pay the costs of disposing of your waste, we feel this is an area where we could offer the majority of residents a large saving.

The majority of the public act responsibly and it is not anticipated that there will be any noticeable increase in fly tipping as a result of this change.  Fly tipping is a criminal offence and people who dump their rubbish are liable to face prosecution. Any changes to waste and recycling services, including the introduction of this booking system, should not be used as an excuse by someone to be irresponsible.

 

 

It will be necessary to book a slot for visits on every day of the week as the introduction of the Booking System is also intended to reduce misuse by non-residents which happens every day of the week.

 

 

 

If you have any further questions, please contact the Authority on 020 8871 2788 or info@wrwa.gov.uk.