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Smugglers Way Household Waste and Recycling Centre - User Satisfaction Survey 2024
Q1. Over the last 12 months, how often on average have you or a member of your household used this Centre?
1 - 2 times
3 - 4 times
4 - 5 times
over 5 times
Q2. How easy did you find it to use the Booking system?
Very easy
Quite easy
Not very easy
Not at all easy
Don't know
If you are dissatisfied with the Booking System, what are you not satisfied with?
Q3. How satisfied were you with the queuing time / time taken to drop off your items?
Very satisfied
Quite satisfied
Not very satisfied
Not at all satisfied
Don't know
If you were dissatisfied with the queuing time/time taken to drop off your items, what were you not satisfied with?
Q4. How satisfied were you with the user-friendliness of the Centre (layout / access)?
Very satisfied
Quite satisfied
Not very satisfied
Not at all satisfied
Don't know
If you were dissatisfied with the user friendliness of the Centre (layout/access) what, in particular, were you not satisfied with?
Q 5. How satisfied were you with the range of materials that are accepted for recycling and reuse?
Very satisfied
Quite satisfied
Not very satisfied
Not at all satisfied
Don't know
If you were dissatisfied with the range of materials accepted for reuse and recycling, what, in particular, were you not satisfied with?
Q6. How satisfied were you with the level of cleanliness and tidiness at the Centre?
Very satisfied
Quite satisfied
Not very satisfied
Not at all satisfied
Don't know
If you were dissatisfied, what, in particular, were you not satisfied with?
Q7. Were you satisfied with the health and safety measures in place at the Centre?
Very satisfied
Quite satisfied
Not very satisfied
Not at all satisfied
Don't know
If you were dissatisfied with the health and safety measure in place, what, in particular, were you not satisfied with?
Q8. How satisfied were you with the Centre overall?
Very satisfied
Quite satisfied
Not very satisfied
Not at all satisfied
Don't know
Q9. Did a member of staff help you today?
Yes
No
If No, please go to Q15.
Q10. Thinking about that member of staff, did they remind you to reuse or recycle items you intended to drop off in a rubbish container?
Yes
No
Not applicable - I did not use the Rubbish Only containers
Not applicable - I only had waste for the Rubbish Only containers
Q 11. And did you find them friendly and helpful?
Yes
No
Q.12 Did you find that there were enough staff to advise / assist you?
Yes
No
Q.13 Did you find them knowledgeable?
Yes
No
Q.14 Did you find their appearance acceptable? (i.e. neatly presented, wearing correct uniform, ID badge)
Yes
No
Q15. You are now expected to reuse and recycle any items you bring to the Centre and only use the rubbish containers if reuse and recycling options are not available. What could WRWA and Cory do to help you reuse and recycle more of the waste you deliver to the Centre?
Q16. Did you look for information on what you could reuse of recycle at the Centre on the WRWA website before your recent visit?
Yes
No
If No, please go on to Q18.
Q17. How easy or difficult was it to find the information on what you could reuse and recycle?
Very easy
Quite Easy
Neither easy or difficult
Quite difficult
Very Difficult
Q18. Is there anything else you would like to add about the centre? Any general comments, criticisms and suggestions for improvements are welcome.
Tell us a little more about you:
We have just a few more questions to understand a little more about you. Answering these questions will help us understand if our Centre is being used by all sections of the community and whether we should be advertising the Centre more widely. Your responses are private so your identity will not be shared.
Gender: Please indicate your gender by checking the appropriate box. If you prefer to self-describe please fill in the space provided.
Male
Female
Prefer to self-describe - please specify below
Prefer not to say
Self describe as:
Age Group: Please indicate your age range by checking the appropriate box.
Under 25
25 - 34
35 - 44
45 -54
55 - 64
65 and over
Prefer not to say
Ethnicity: Please indicate your ethnicity by checking the appropriate box. If your ethnicity is not listed, please select “Other Ethnic Groups”.
Asian or Asian British – Indian
Asian or Asian British – Pakistani
Asian or Asian British – Bangladeshi
Asian or Asian British - Chinese
Any other Asian background (please specify)
Black or Black British – African
Black or Black British – Somali
Black or Black British – Caribbean
Any other Black background (please specify)
Mixed or multiple ethnic groups
White – English/Welsh/Scottish/Northern Irish/British
White – Irish
White – Gypsy or Irish Traveller
White – Other European
Any other White background (please specify)
Mixed/Multiple ethnic groups - White & Black African
Mixed/Multiple ethnic groups - White & Black Caribbean
Mixed/Multiple ethnic groups - White & Asian
Any other mixed background (please specify)
Another Ethnic group – Moroccan Arab
Another Ethnic group – Other Arab
Other Ethnic group – Filipino
Any other ethnic group (please specify)
If Other please specify
Communications with residents
Where did you find out about the Centre?
I've always known about it
Word of mouth (friends / family)
WRWA website
Council website
Leaflet / newsletter
Don't know / can't remember
Other
Other - please specify
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