Smugglers Way Household Waste and Recycling Centre - User Satisfaction Survey 2024

Q1. Over the last 12 months, how often on average have you or a member of your household used this Centre?

1 - 2 times

3 - 4 times

4 - 5 times

over 5 times

Q2. How easy did you find it to use the Booking system?

Very easy

Quite easy

Not very easy

Not at all easy

Don't know

If you are dissatisfied with the Booking System, what are you not satisfied with?

Q3. How satisfied were you with the queuing time / time taken to drop off your items?

Very satisfied

Quite satisfied

Not very satisfied

Not at all satisfied

Don't know

If you were dissatisfied with the queuing time/time taken to drop off your items, what were you not satisfied with?

Q4. How satisfied were you with the user-friendliness of the Centre (layout / access)?

Very satisfied

Quite satisfied

Not very satisfied

Not at all satisfied

Don't know

If you were dissatisfied with the user friendliness of the Centre (layout/access) what, in particular, were you not satisfied with?

Q 5. How satisfied were you with the range of materials that are accepted for recycling and reuse?

Very satisfied

Quite satisfied

Not very satisfied

Not at all satisfied

Don't know

If you were dissatisfied with the range of materials accepted for reuse and recycling, what, in particular, were you not satisfied with?

Q6. How satisfied were you with the level of cleanliness and tidiness at the Centre?

Very satisfied

Quite satisfied

Not very satisfied

Not at all satisfied

Don't know

If you were dissatisfied, what, in particular, were you not satisfied with?

Q7. Were you satisfied with the health and safety measures in place at the Centre?

Very satisfied

Quite satisfied

Not very satisfied

Not at all satisfied

Don't know

If you were dissatisfied with the health and safety measure in place, what, in particular, were you not satisfied with?

Q8. How satisfied were you with the Centre overall?

Very satisfied

Quite satisfied

Not very satisfied

Not at all satisfied

Don't know

Q9. Did a member of staff help you today?

Yes

No

If No, please go to Q15.

Q10. Thinking about that member of staff, did they remind you to reuse or recycle items you intended to drop off in a rubbish container?

Yes

No

Not applicable - I did not use the Rubbish Only containers

Not applicable - I only had waste for the Rubbish Only containers

Q 11. And did you find them friendly and helpful?

Yes

No

Q.12 Did you find that there were enough staff to advise / assist you?

Yes

No

Q.13 Did you find them knowledgeable?

Yes

No

Q.14 Did you find their appearance acceptable? (i.e. neatly presented, wearing correct uniform, ID badge)

Yes

No

Q15. You are now expected to reuse and recycle any items you bring to the Centre and only use the rubbish containers if reuse and recycling options are not available. What could WRWA and Cory do to help you reuse and recycle more of the waste you deliver to the Centre?

Q16. Did you look for information on what you could reuse of recycle at the Centre on the WRWA website before your recent visit?

Yes

No

If No, please go on to Q18.

Q17. How easy or difficult was it to find the information on what you could reuse and recycle?

Very easy

Quite Easy

Neither easy or difficult

Quite difficult

Very Difficult

Q18. Is there anything else you would like to add about the centre? Any general comments, criticisms and suggestions for improvements are welcome.

Tell us a little more about you:

We have just a few more questions to understand a little more about you. Answering these questions will help us understand if our Centre is being used by all sections of the community and whether we should be advertising the Centre more widely. Your responses are private so your identity will not be shared.

Gender: Please indicate your gender by checking the appropriate box. If you prefer to self-describe please fill in the space provided.

Male

Female

Prefer to self-describe - please specify below

Prefer not to say

Self describe as:

Age Group: Please indicate your age range by checking the appropriate box.

Under 25

25 - 34

35 - 44

45 -54

55 - 64

65 and over

Prefer not to say

Ethnicity: Please indicate your ethnicity by checking the appropriate box. If your ethnicity is not listed, please select “Other Ethnic Groups”.

Asian or Asian British – Indian

Asian or Asian British – Pakistani

Asian or Asian British – Bangladeshi

Asian or Asian British - Chinese

Any other Asian background (please specify)

Black or Black British – African

Black or Black British – Somali

Black or Black British – Caribbean

Any other Black background (please specify)

Mixed or multiple ethnic groups

White – English/Welsh/Scottish/Northern Irish/British

White – Irish

White – Gypsy or Irish Traveller

White – Other European

Any other White background (please specify)

Mixed/Multiple ethnic groups - White & Black African

Mixed/Multiple ethnic groups - White & Black Caribbean

Mixed/Multiple ethnic groups - White & Asian

Any other mixed background (please specify)

Another Ethnic group – Moroccan Arab

Another Ethnic group – Other Arab

Other Ethnic group – Filipino

Any other ethnic group (please specify)

If Other please specify

Communications with residents

Where did you find out about the Centre?

I've always known about it

Word of mouth (friends / family)

WRWA website

Council website

Leaflet / newsletter

Don't know / can't remember

Other

Other - please specify

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